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Employee Procedures that Work: Stick to your guns
The quickest way to have your procedures undermined is to fall short on accountability. Witout ramifications for not following the procedure, you are headed for failure. The people following the procedure will quickly become irritated when others just keep doing things…
Read MoreEmployee Procedures that Work: Automate enforcement
After creating a new procedure and before rolling it out, it’s best to create systematic monitoring and reporting to check for compliance. When we roll out a new procedure, we plan ahead of time for systematic monitoring to ensure the tools are in…
Read MoreEmployee Procedures that Work: Make it real
When we change a procedure, we know that simply making a decision and communicating it won’t get the job done. In-person and email communication of the change is important, but stopping there can lead to confusion. Documentation and training are the missing…
Read MoreEmployee Procedures that Work: Communicate, communicate, communicate
The most critical step in setting any procedure, policy, expectation, or really, ANYTHING for your employees is clear communication. People cannot follow a procedure that they do not clearly understand. I find the most challenging part of this is taking…
Read MoreEmployee Procedures that Work: Go to the front lines
As any business executive knows, it’s one thing to create an employee procedure and it’s an entirely separate thing for employees to follow that procedure. Some people may be quick to blame the employees when procedures aren’t followed, but more…
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