Employee Procedures that Work: Automate enforcement
After creating a new procedure and before rolling it out, it’s best to create systematic monitoring and reporting to check for compliance. […]
5 Signs Your Company is Doomed for Irrelevance
I recently posted about signs your company is in the dark ages, but sometimes there are less obvious signs that […]
5 Signs Your Company is in the Dark Ages
One of our vendors recently asked me to fax a form to them … really, a fax? So I started […]
Employee Procedures that Work: Make it real
When we change a procedure, we know that simply making a decision and communicating it won’t get the job done. In-person […]
Employee Procedures that Work: Communicate, communicate, communicate
The most critical step in setting any procedure, policy, expectation, or really, ANYTHING for your employees is clear communication. People […]
Employee Procedures that Work: Go to the front lines
As any business executive knows, it’s one thing to create an employee procedure and it’s an entirely separate thing for […]
Goal Setting for CEOs
As a CEO, I’m always amazed at how many of my CEO colleagues don’t create and write down their goals […]
When to fire a customer
It’s not something that CEO’s like to hear…but there are times when you need to fire a customer for good. […]
CEO advice to my younger self
I was just recently asked what advice I’d give my younger self with regards to starting my business. Hmmm, great […]