7 Deadly Sins to Kill Team Spirit
We all know that happier employees mean higher levels of engagement and retention, as well as greater customer satisfaction. Sounds like a win-win situation, right? Well, despite the fact that there […]
Employee Procedures that Work: Stick to your guns
Consider this scenario: you have been working for weeks to create a new process that will increase workflow effectiveness. Everyone appeared to be on board, training sessions were conducted, and […]
Employee Procedures that Work: Automate enforcement
Implementing a new process is similar to launching a new product in that there is anticipation, extensive planning, and hope for a successful adoption. But here’s the thing: without a […]
5 Signs Your Company is Doomed for Irrelevance
I recently posted about signs your company is in the dark ages, but sometimes there are less obvious signs that you’re not keeping up with the times. Over the last […]
5 Signs Your Company is in the Dark Ages
One of our vendors recently asked me to fax a form to them … really, a fax? So I started thinking, what are the signs that a company has not […]
Employee Procedures that Work: Make it real
Consider this: Recently, a new process for addressing customer complaints was implemented by your team. It is intended to expedite the procedure and enhance reaction times. You announce the change […]
Employee Procedures that Work: Communicate, communicate, communicate
Remember the last time you had a problem at work. Perhaps a process went awry, or a task was overlooked. Nine times out of ten, miscommunication is the primary cause […]
Employee Procedures that Work: Go to the front lines
Consider this: A new process for addressing customer complaints has just been implemented by your team. It’s designed to streamline the workflow and improve response times. You announce the change […]
Goal Setting for CEOs
As a CEO, I’m constantly astounded by how many of my colleagues don’t develop or document their annual goals. How can they determine whether they are on course? If their […]
When to fire a customer
The majority of business advice focuses on increasing your customer base, impressing them, and retaining them over time. However, what happens if retaining a customer isn’t the best course of […]