10 Best Practices for Virtual Teams
No one will deny that the way we do business continues to evolve. Remote work has been steadily on the rise over the last decade, showing an 80% increase in […]
5 Reasons Why Your Training Does Not Work
Training new hires is one of the most crucial yet often overlooked aspects of building a successful team. Let’s imagine you are hiring a third employee after two are already […]
7 Caring Habits to Grow Team Spirit
In my most recent post, I wrote about seven deadly sins that kill team spirit. Now that we’ve discussed what not to do, I’d like to talk about what you should do. […]
7 Deadly Sins to Kill Team Spirit
We all know that happier employees mean higher levels of engagement and retention, as well as greater customer satisfaction. Sounds like a win-win situation, right? Well, despite the fact that there […]
Employee Procedures that Work: Stick to your guns
Consider this scenario: you have been working for weeks to create a new process that will increase workflow effectiveness. Everyone appeared to be on board, training sessions were conducted, and […]
Employee Procedures that Work: Automate enforcement
Implementing a new process is similar to launching a new product in that there is anticipation, extensive planning, and hope for a successful adoption. But here’s the thing: without a […]
5 Signs Your Company is Doomed for Irrelevance
I recently posted about signs your company is in the dark ages, but sometimes there are less obvious signs that you’re not keeping up with the times. Over the last […]
5 Signs Your Company is in the Dark Ages
One of our vendors recently asked me to fax a form to them … really, a fax? So I started thinking, what are the signs that a company has not […]
Employee Procedures that Work: Make it real
Consider this: Recently, a new process for addressing customer complaints was implemented by your team. It is intended to expedite the procedure and enhance reaction times. You announce the change […]
Employee Procedures that Work: Communicate, communicate, communicate
Remember the last time you had a problem at work. Perhaps a process went awry, or a task was overlooked. Nine times out of ten, miscommunication is the primary cause […]