Employee Procedures that Work: Stick to your guns
Consider this scenario: you have been working for weeks to create a new process that will increase workflow effectiveness. Everyone appeared to be on board, training sessions were conducted, and […]
Employee Procedures that Work: Automate enforcement
Implementing a new process is similar to launching a new product in that there is anticipation, extensive planning, and hope for a successful adoption. But here’s the thing: without a […]
Employee Procedures that Work: Make it real
Consider this: Recently, a new process for addressing customer complaints was implemented by your team. It is intended to expedite the procedure and enhance reaction times. You announce the change […]
Employee Procedures that Work: Communicate, communicate, communicate
Remember the last time you had a problem at work. Perhaps a process went awry, or a task was overlooked. Nine times out of ten, miscommunication is the primary cause […]
Employee Procedures that Work: Go to the front lines
Consider this: A new process for addressing customer complaints has just been implemented by your team. It’s designed to streamline the workflow and improve response times. You announce the change […]