Employee Procedures that Work: Communicate, communicate, communicate
Remember the last time you had a problem at work. Perhaps a process went awry, or a task was overlooked. Nine times out of ten, miscommunication is the primary cause[…]
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Employee Procedures that Work: Go to the front lines
Consider this: A new process for addressing customer complaints has just been implemented by your team. It’s designed to streamline the workflow and improve response times. You announce the change[…]
Goal Setting for CEOs
As a CEO, I’m constantly astounded by how many of my colleagues don’t develop or document their annual goals. How can they determine whether they are on course? If their[…]
When to fire a customer
The majority of business advice focuses on increasing your customer base, impressing them, and retaining them over time. However, what happens if retaining a customer isn’t the best course of[…]
CEO advice to my younger self
I was just recently asked what advice I’d give my younger self with regards to starting my business. Hmmm, great question. It made me think about where I am now[…]