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CEO Blog
Is Every Customer a Good Customer?
In the beginning, we celebrated every new customer. No matter how small the contract or how demanding the client, our answer was always “Yes!” But then we grew. Before we […]
I’m Not Coming in Today: Why you need a guilt-free mental health day
Ever have one of those work days when you’re just downright CRANKY? Nothing seems to go your way and the smallest things irritate you and you can’t believe what you […]
Learn SAP or be Left Behind
You’ve heard of SAP. You’ve been on projects where it has come up. You know it’s pervasive in the business world, but you’ve never taken the time to learn it. […]
Better Hiring: Skills, Attitude, Culture.
What makes a good hiring decision? Someone who can do the job well, is excited to do it, and will fit in well with your team. Simple, right? Well, maybe […]
10 Best Practices for Virtual Teams
No one will deny that the way we do business continues to evolve. Remote work has been steadily on the rise over the last decade, showing an 80% increase in […]
5 Reasons Why Your Training Does Not Work
You have two employees that do X, and now you’re hiring a third. It only seems logical that one of the current employees that is already performing this job would […]
7 Caring Habits to Grow Team Spirit
In my most recent post, I wrote about seven deadly sins that kill team spirit. Now that we’ve discussed what not to do, I’d like to talk about what you should do. […]
7 Deadly Sins to Kill Team Spirit
We all know that happier employees mean higher levels of engagement and retention, as well as greater customer satisfaction. Sounds like a win-win situation, right? Well, despite the fact that there […]
Employee Procedures that Work: Stick to your guns
The quickest way to have your procedures undermined is to fall short on accountability. Witout ramifications for not following the procedure, you are headed for failure. The people following the procedure […]