Employee Procedures that Work: Automate enforcement
After creating a new procedure and before rolling it out, it’s best to create systematic monitoring and reporting to check for compliance. When we roll out a new procedure, we plan ahead of […]
CEO Blog
5 Signs Your Company is Doomed for Irrelevance
I recently posted about signs your company is in the dark ages, but sometimes there are less obvious signs that you’re not keeping up with the times. Over the last […]
5 Signs Your Company is in the Dark Ages
One of our vendors recently asked me to fax a form to them … really, a fax? So I started thinking, what are the signs that a company has not […]
Employee Procedures that Work: Make it real
When we change a procedure, we know that simply making a decision and communicating it won’t get the job done. In-person and email communication of the change is important, but stopping there […]
Employee Procedures that Work: Communicate, communicate, communicate
The most critical step in setting any procedure, policy, expectation, or really, ANYTHING for your employees is clear communication. People cannot follow a procedure that they do not clearly understand. […]
Employee Procedures that Work: Go to the front lines
As any business executive knows, it’s one thing to create an employee procedure and it’s an entirely separate thing for employees to follow that procedure. Some people may be quick […]
Goal Setting for CEOs
As a CEO, I’m always amazed at how many of my CEO colleagues don’t create and write down their goals for each year. How do they know if they are […]
When to fire a customer
It’s not something that CEO’s like to hear…but there are times when you need to fire a customer for good. A few weeks ago my customer service manager informed me […]
CEO advice to my younger self
I was just recently asked what advice I’d give my younger self with regards to starting my business. Hmmm, great question. It made me think about where I am now […]